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Town & Country Mortgage Services Ashford

5.0

Ella Campbell

20:30 02 May 21

As a single first time buyer I went in to the process very apprehensive, but I have come out stress free and excited to move in! Ben and Liam have been so great to work with; professional, friendly and their attention to detail is amazing. There was no question too big or small and I felt supported from start to finish. I also dealt with Josh to sort out insurances; but due to some medical issues we couldn’t sort life insurance at that time; but he will remain in contact and is positive he can help! I would definitely recommend town and country mortgage services and I look forward to using them again when it is time to remortgage!

Em Hickman

16:47 04 Apr 21

Highly recommend the team at T&C. Ben was great, really quick, clear and happy to answer any questions. A very smooth process!

Mei Lai Lu

10:25 09 Mar 21

We received such an amazing service from Town and Country Mortgage Services. We were in a 4 way chain, and at one point things looked bleak and we were worried things were going to fall through however Ben literally saved the day and managed to find us a mortgage. He gave us hope and we are so happy we managed to buy the house of our dreams. We had brilliant communication with Ben throughout the process and Liam was very helpful too with assisting in the application. Couldn’t thank and recommend them enough, will definitely use their services again.

Danielle O'Hare

07:11 04 Mar 21

Ben and Josh at T&C have made my experience seamless and stress free. Ben was always been there to listen to me, answer my questions and reassure me that everything was ok. He explained the process from start to finish and gave updates regularly about where we were in the process and what/when we should expect to hear. When my mortgage offer came in I had an appointment with Josh who changed over my existing insurances to new ones for my new home. He found the cheapest prices and the best cover and again was always friendly and reassuring. Both have been an absolute pleasure and I wouldn’t have wanted anyone else help me through this process.

Alison Duncan

12:30 11 Feb 21

Great experience with Town &Country mortgages. Couldn’t have navigated the world of mortgages effectively without Ben- thanks!

gbenga babatunde

12:33 28 Dec 20

Excellent customer service Ben, was very professional all through the mortgage application process, very responsive, easy to talk with and provided processional advise. I recommend him very highly and i will definitely use his services again.

Esther Obadina

08:23 27 Nov 20

I had Ben Matheson as a mortgage adviser. He was very professional and accessible throughout. He kept us reassured and made what is usually a stressful process very smooth. Thanks for your service!

Ben Jones

20:43 19 Nov 20

After having a bad experience with another company we were recommended to T&C And to speak with Ben Matheson in particular and we are so glad we did. From the very first phone call Ben put us both at ease and explained everything on perfect detail. Ben made the whole experience so smooth and quite honestly stress free. We also had dealings with one of Bens colleagues Liam who was very informative and professional. Ben is without a doubt the best and most knowledgeable financial advisor we have ever used and after this experience we would never change from T&C I highly recommend this company to anyone looking to buy a new property or any financial advice.

Alex Sheppard

17:07 29 Oct 20

Perfect from start to finish. Extremely helpful and our advisor Ben Matheson was very attentive. Responded very quickly with any quires we had and got us our first home. Can highly recommend both town and country and Ben.

Ipshita Kell

10:23 26 Oct 20

Massive thank you to Ben and his team for making our journey a smooth sail. We are first time buyers and had no idea on the process, timescales etc. Ben made sure everything was explained to us properly and has always been very efficient and prompt in getting back to our queries. Ben suggested us the property which we now call our first home :) Thank you once again! Ipshita & David

Tom Lawson

15:55 02 Sep 20

I would highly recommend Town and country, extremely professional service. They made the whole process of getting a mortgage easy. Big shout out to Charlotte who was amazing, very helpful, always replied to my emails and was just brilliant Thank you so much

Sukh Rattan

21:02 17 Aug 20

Thank you to Ben Matheson for all of his hard work and exceptionally quick turn around time with my mortgage. Ben explained the process clearly at each stage. His attention to detail and extensive knowledge of the market meant that we were able to secure the best possible deal. Definitely recommend Ben from T and C especially for first time buyers.

Amy Jordan

10:58 05 Aug 20

We are so grateful and pleased to have been helped so much by Ben getting us our mortgage in our first family home. Ben was always there to ask any questions when needed extremely prompt and professional throughout the whole process. Explained everything along the way. We would highly recommend Ben to anyone looking for a mortgage advisor. Can’t thank you enough for helping us getting our perfect family home .

Susan Maseya

09:26 30 Jul 20

Thank you Ben for your all the hardwork in help us to get a mortage. All was done and dusted in a very short time without having to chase. Thank you Ben i will be recommending you to all my friends and family.

Aylish Daly

09:45 29 Jul 20

Ben was really helpful and clear throughout. Made the process very easy and was always available to answer our questions.

Peta Edmunds

17:05 14 Mar 20

Ben went the whole mile to make sure we got our mortgage as our ages were against us. Eventually because of his persistence he succeeded. I can highly recommend the services of Town and Country. Thank you Ben.

Cameron Sharp

11:17 24 Feb 20

Ben Matheson handled our mortgage and was totally brilliant. He was clear, approachable and patient throughout the entire process, despite a fairly complicated application (a mixture of Self Employed and PAYE work etc). I’ve already recommended Ben and Town and Country to multiple friends, and they’ve also had great experiences. Thanks, Ben!

Nick Stevens

10:57 18 Feb 20

Ben acted for me, all very straight forward and quick would happily suggest you use Town & Country

Kelly Leary

22:03 06 Feb 20

Ben has been fantastic! Knowledgable, helpful and kept us updated at all times. He really helped us out in our time of need when we had been previously let down and we would highly recommend using him.

John Anderson-Dixon

22:01 24 Oct 19

I was introduced to Ben by Bellway Oakley park development I must say the service has been fantastic! In this day in age people are so quick to complain about a service or something they are not happy with and yet people are always to slow to praise and thank those like Ben who go the “extra mile” in delivering a world class service. Ben is truly an assets to your team and TandC Mortgages. Many thanks John Anderson-Dixon

Cristina Beisly

17:57 29 Jul 19

I have nothing but the highest praise for Ben Matheson from Town&Country who has been my mortgage adviser. He has been professional and efficient to a degree which you sadly don’t find much anymore. He made everything easy, talked it all over with me, gave me time to think and digest information and found the best deal possible for me. I shall certainly recommend Ben Matheson to everyone I know that is in need of mortgage advice. He made the whole process completely stress free , always contactable and kept me updated all the way to completion. Having approached other mortgage brokers beforehand and being very disappointed with their customer service. I am so pleased I found Ben Matheson and Town & Country Company. Great communication keeping me well informed throughout the process persevering, never give up easily and always tried different options. He was very friendly, professional, efficient and knowledgeable securing a mortgage best suited to my needs. I would happily recommend Ben Matheson from Town&Country to anyone who are looking for a mortgage. A huge thank you to you Ben , my angel !!! Cristina Beisly

mholden1234

07:23 24 Jun 19

Thank you Ben for making it all happen and not giving up. Your efforts were amazing, and we are very grateful. Many thanks once again.

Jessica Louise Parkinson #YogaForCreatives

20:42 30 Mar 19

Ben from Town & Country Mortgages was our recent mortgage advisor and secured us our first mortgage. He was beyond helpful from beginning to end. The moment I spoke on the phone with him I knew we would be in safe hands. Have already recommended Ben to several of my friends and will be straight back to him in the future if and when we need another mortgage! Thanks to Ben and all at T&C! Jessica and Elliot

law k

20:49 29 Mar 19

Fantastic work from Ben in Town & Country. He has been extremely helpful, always available to talk and checked in with me regularly to make sure everything is progressing smoothly. This is above and beyond the normal expectations of such services and I will definitely look for him again in the future. Many thanks!

Michail Khouri

13:27 18 Jan 19

Exceptional service by Ben and his team. When we contacted Ben we had just been told by a different broker that we wouldn't be getting the mortgage we needed to buy our first home! Within 8 days Ben had got us a mortgage offer on the table and turned it all around for us. I can't recommend him enough, he kept us informed throughout the process and reassured us the entire time.

Next Reviews

Town & Country Mortgage Services Luton

4.9

Ian Koch

21:07 26 Apr 21

I can’t recommend them high enough. Thoroughly professional and made a potentially stressful experience relatively stress free. Aisha dealt with everything after I supplied my initial documents and kept me informed at every step. She would call to explain what step we were at and what to expect next. I will be going through Aisha again if I remortgage and am so grateful to have had her on my side. Excellent service and took the stress out of the process.

Sophia Amelia

15:13 18 Mar 21

Highly recommend Aisha at Town & Country. Lovely lady, friendly and professional service. Got things turned around very quickly. Thank you so much :)

christian edwards

20:05 12 Mar 21

I recently had a buy-to-let mortgage offer come through - all thanks to the brilliant work of Aisha Clarke at Town & Country Mortgages. Aisha was an absolute star. Brilliant in every way. Offering advice, support, and a wealth of experience during every aspect of this mortgage journey. As well as being a top-rate mortgage consultant, she is also super friendly, and made the whole process a joy from beginning to end. I have been recommending her to all my colleagues and friends. And I will 100% be using Aisha for any other mortgages I need in the future. Thank you Aisha for making this mortgage happen, and for your amazing support and kindness throughout. I look forward to speaking, and working with you again, very soon! Christian

Jon Edgar

09:57 25 Feb 21

Andy was so helpful. He responds to queries quickly and efficiently and nothing is too much trouble! I would definitely recommend him and will definitely be using him again.

Rob Adams

15:24 16 Feb 21

Could not have been better! Aisha was incredibly efficient and had just the offer i needed in no time at all. She communicated everything perfectly throughout the process. As well as answering any extra questions I had. Can't recommend more. On the insurance side Joshua also explained everything clearly and helped me find the options that worked for me with ease.

Dave Teale

16:25 06 Feb 21

Andy Pollard from Town and Country services was efficient and very quick to respond to any queries I had. He found a Mortgage that met our requirements. I would highly recommend him.

Darron Gifty

02:00 22 Jan 21

The mortgage consultancy service I had from this company was the best I've ever had! Saved me tons of time and stress. I had a lady called Aisha Clarke who not only found me the best rates (during 2020) but worked around the clock answering my calls/emails which made me feel valued. I had previously spent 3 months, being neglected, with L&C which seriously damaged my investments so then moving forward with Aisha was like night and day. Housing market (especially)atm is such a lucrative business, having her expertise definitely gave me some well needed confidence! I thoroughly recommend!!

Hassan Faw

16:30 09 Dec 20

I have known Town & Country since 2016, as a customer. It was by pure luck that they were my first mortgage broker. I have worked with them on another 2-3 projects ( remortgaging and moving/ buying a new one and applying for mortgage). They have always helped me with my queries and paperwork to an excellent level. Going above and beyond what one would expect. I frequently recommend them to my friends and family. And I can confidently say that they are probably the best in the market! Very well done to their team leader, Gary, and ALL the team! This time round Charlotte has orchestrated the show in am impeccable fashion. Thank you

Amy C

10:20 02 Dec 20

Andy has been great throughout the whole process of buying our first home. He's been very responsive along the way and no question has been too much to ask. Everything went through smoothly on our completion last week and Andy played a big part in that in his role as our mortgage consultant.

Andy Guyett

15:25 27 Nov 20

Had the pleasure of dealing with Lewis of T&C and found him to be very professional, understanding and very, very helpful. Was with us through every step of our purchase (which included buying a different house from the one we'd found when initially talking to him!). Can highly recommend T&C who also arranged our building and contents insurances too. A+

Joel Simon

18:08 26 Nov 20

We have used Town & Country Mortgages for the last 4 years and cannot fault their service. Our advisor always goes the extra mile, scouring the market to ensure we get the most competitive deal possible, always responds quickly to any queries and ultimately, ensures a stress free and timely completion. I have and will continue to recommend Town & Country in the future.

Kate Woodhead

13:25 19 Nov 20

Andy Pollard at Town and Country Mortgages has been incredibly helpful in arranging a remortgage on our current property and a new mortgage on a new property. He has been extremely responsive, patient and knowledgeable in his role and has supported us to make the best decisions for our circumstances and save us money. I have no hesitation in recommending Andy, and Town and Country mortgages.

Elice Nikolov

13:16 03 Nov 20

I am very happy with my recent experience in remortgaging with help from Town & Country and was assisted by Andy Pollard. He has been very communicative and fast to respond and I feel very confident that I have got the best deal for my circumstances.

claire rogers

11:53 30 Oct 20

I’ve used town and country for my last two mortgages and have had positive experiences both times. Andy was extremely helpful and I will definitely use them again in the future

Vikki Scott

11:48 06 Oct 20

T&C Mortgage Services in Luton have assisted me twice with my mortgage (2015 and 2020). They have been helpful, knowledgeable, diligent, and always had my best interests at the forefront of all of our interactions. Charlotte was absolutely excellent in every way throughout, and whilst she was on annual leave, Gary efficiently stepped right in. Great service; I highly recommend this team!

Paul

06:24 23 Sep 20

Awful experience with these. Response was very slow. Ayesha king was terrible. Never answered my phone calls, and took and long time to respond to emails. I was a new buyer and she made it so stressful. I was buying a shared ownership property and was told I would need a 60k deposit. The reason I am going for shared ownership is because I dont have a large deposit. No communication with me. Avoid this company. Useless

Tiago Capa

12:30 18 Sep 20

Used Andy Pollard twice already and he is great, always delivers great customer service which makes the whole process a breeze to go through.

Gareth Davies

08:54 17 Sep 20

This is the second time we have received fantastic guidance and support from Town and Country Mortgages, this time for a remortgage on our property. Charlotte has been fantastic at keeping up up to speed with everything, and that has been throughout the pandemic. Without her aid I think we would still be floundering at the starting line, but she has helped the process to continue to move forward and for us to successfully complete. Friendly, professional and clearly an expert, I'm confident that i'll be returning to T&C next time we are buying/remortgaging. Thanks, thanks and thanks again, Gareth

Gui G

19:49 02 Sep 20

Charlotte is very helpful and professional to help us applying mortgage and remortgage. She reminded us the date of the existing mortgage expiring date in advance and provided very comprehensive mortgage offer comparison and professional suggestion. She always responds queries in detail and quickly. She also coordinates with solicitors about any issues during the process. We are very happy with her service and strongly recommend her.

Will A

19:12 01 Sep 20

Gary and the team provided a professional service through the challenging transaction providing fantastic advice on the options available

Seb Hicks

10:17 24 Aug 20

Andy has been very helpful throughout the process. Very quick to reply to any queries we had and answer any questions. I would highly recommend using him and Town&Country. We would not hesitate to continue using his services in the future. Thanks

Amy Loxton

14:54 06 Aug 20

Great service once again from Andy. He has been looking after our mortgages for the last few years and is always extremely helpful. We won't hesitate to contact him again next time. Would recommend.

Jessica Darker

12:46 06 Aug 20

So pleased I went on the recommendation to use Andy at Town & Country. As a first time buyer the whole process seems daunting, but Andy was so helpful and responsive throughout. Highly recommend.

Sue Bravo

13:23 29 Jul 20

My mortgage consultant Natasha was so professional, helpful and efficient. She helped everything to go through smoothly and was always there to answer questions, resolve issues and reassure through the whole process, which was long!.

sevil Stevens

21:48 23 Jul 20

Having been using Andy Pollard for years for all our mortgage needs, I absolutely trust him to find the best deal for us at the time. He recognises they will change from renewal to renewal and is able to adapt to find what we are seeking at each renewal as well as being able to advise when something needs looking into further etc. Would definitely recommend Andy especially as he won’t chase to sell you other products like insurances etc.

Lazo Ioannou

16:50 23 Jul 20

Fantastic service! Charlotte Caygill has been outstandingly supportive at every stage. Offering detailed advice with an easy-to-understand apporach. Always friendly, dedication to finding the best solution, and always putting client needs first. I have used Town and Country on several occassions over the years, and each time its been a first class experience. Can't recommend highly enough. Thanks Charlotte :)

Andy Hill

10:54 17 Jul 20

Professional, efficient service from Town and Country helping us with our mortgage on a purchase. Mortgage approved in principle within 24 hours and excellent support and updates through the application process, linking in with a reliable Conveyancing Solicitor. Would definitely recommend and will be our ‘go to’ for the future. Many thanks!

Trudi Bedford

19:56 14 Jul 20

Andy was friendly, positive and professional throughout our Re-Mortgage process which was very reassuring for us, especially during this unforeseen Epidemic. He always had our best interests at heart and was calm and patient with any queries and questions we had - thank you Andy!! We always had prompt replies to emails and phone calls where his knowledge and experience was invaluable. It took all the stress and worry away knowing we were in good hands and we were also able to update and renew our life insurance through Josh & his department, again with his skill and expertise, made this process easy and stress free with the best possible deal available for us. We have already made our next Re-mortgage appointment in five years’ time with them as we know a good Mortgage Adviser doesn’t need to be on your doorstep as we are in Hampshire. We highly recommend Town & Country, Luton, thanks to you all.

Michael Donovan

14:11 01 Jul 20

Myself and my partner started dealing with Charlotte Caygill back in February. She has been an absolute pleasure to deal with since the start. Her knowledge of the field meant we could relax knowing we was in good hands as she was always so efficient & pro-active. She has helped us through every hurdle and is always willing to help, and making sure our needs was always put first. In what is a complicated experience for a first time buyer like myself, she always goes above and beyond making sure I have understood everything. It has been a pleasure to deal with this company and Charlotte is a real asset to their team.

Georgina Berghaeger

20:48 26 Jun 20

We have used Town & Country Mortgages twice now, and both have been very easy and straightforward experiences. They have great reply times and are easy to work with. Would highly recommend.

Meena Ghanshala

09:56 17 Jun 20

As NHS Key Worker Ayesha said, she cannot deal our application because we keep asking them about doubt we have. At this time when whole nation was clapping for NHS Key worker these guys disappointed us very much. Please avoid as much you can I request to all NHS Worker please avoid these unprofessional service.

anup ghanshala

09:40 17 Jun 20

Ayesha & Simon are unprofessional please people avoid as much as you can; she is lack of transparency and communication. She choose the product for us without letting us know and we have been very disappointed with her attitude and way of working. We had very bad experience with these people and do not recommend these as they will not be professional and transparent to you. If anyone of you had a bad experience, I would request you to provide a review that will help other to avoid these peoples. Story is very long can’t explain here but if you still choose them you going to regret latter. I had a dependency with these guys to change my property on my mortgage and Ayesha treated me like she does not want to go with me and i myself will say to go out from these guys, Today morning I got call from her with very poor attitude saying you can go anywhere with other Mortgage advisor she does not want to deal with our application anymore now, tell me guys does this make any sense in professional way ? Please avoid as much you can that is what I can say Ayesha and Simon are non-professional that is what I can say , These kind of issue can be deal with correct professional way instead of saying that they will cancel my application every time when I am asking for update from these guys. I hope senior management will take this feedback serious and will take action. POOR POOR POOR Service Avoid Avoid Avoid.

Natasha Ip

19:09 08 Jun 20

Very professional, extremely responsive, helpful and free mortgage advice - they helped me got my first mortgage 5 years ago when I had little clue about how things work, and when it comes to remortgaging I decided to go back to them again and I was not disappointed. Special thanks to Charlotte Caygill this time round - no questions were too silly and no problems were too big to sort out, and I'm pleased to have settled on the new mortgage.

Aran Bates

11:30 09 May 20

Andy from Town and Country has always be very friendly, helpful and patient (waiting for me to send him things). He breaks it all down to what the key points are and makes sorting out mortgage something of zero stress and admin. Which is really appreciated amongst all the other things going on all the time. Thanks Andy!!

Natalie Thistle

00:36 06 May 20

Town and country mortgages have always been extremely helpful when it comes remortgaging. From start to finish, they make the whole process super easy! They always provide the best quotes and give great professional mortgage advice. Charlotte Caygill was my most recent advisor and I couldn’t have had a better experience! Thank you :)

B Clark

10:14 24 Feb 20

I have worked with Andy Pollard over a number of years now (and have recommend to several friends who also speak highly of him) and couldn’t ask for better service. While the application process is straightforward, he is responsive to calls and is very proactive throughout. Andy is definitely deserving of a five star rating.

Daniela Kyorpeneva

12:30 12 Feb 20

Great service by Andy arranging my remortgage. Always helpful and available to talk and advise. Many thanks again.

Steve Brown

09:33 02 Feb 20

I received excellent service from Town and Country. Natasha Beattie was my mortgage advisor. Natasha dealt with my house move which was not straight forward. I was given the perfect advice down to the last penny and Natasha was always on hand from start to finish whenever I needed anything. I would definitely recommend. 10 /10

Lisa Auguiste

20:21 18 Nov 19

The service I received from Jordan was fantastic. Queries were dealt with efficiently and promptly. Smooth service all the way through. Would highly recommend.

Francine Garrity

19:00 14 Nov 19

Gary and his team have provided an outstanding service. I will be highly recommending them and definitely be using them myself again.

Tristram Cole

16:16 22 Oct 19

My Partner and I were trying to buy a house and we ended up choosing Town & Country. It was a new build and we needed to use the Gov Help To Buy Scheme. We are particularly pleased with the service that Ben Matheson provided to us. He really went above and beyond and made our experience with Town & Country a pleasure and an ease to deal with. If only the rest of what you have to go through when buying a house was as easy as Ben made it getting a mortgage! Will most definitely be recommending to friends and family. Thanks again Ben for all your hard work!

Daniel Brooks

11:18 21 Oct 19

We purchased our first home with the help of T&C Mortgages and specifically with the help of Gary, Sommer and Josh. All were brilliant in explaining every step, what was required and were all happy to explain anything in more detail if we needed it. They helped us with our initial affordability checks, Help2Buy assessments, getting us the best mortgage, insurances and everything else you could need when buying a home. If you're buying your first home or just moving, I'd highly recommend getting in touch with their team.

Haroon Chaudhry

12:06 24 Sep 19

Absolutely fantastic service. They keep you calm and assured throughout the process which is assuring especially as the process is already stressful. Such a streamlined approach. Very likeable individuals. Lots of credits goes to Jordan and Simon. I would 100% recommend them and had no issues what so ever. Very helpful team. :)

Sian Smith

05:27 03 Aug 19

This is our 2nd time dealing with T&C and yet again first class service. Dealt with the same people from 5years previously which says something about the company I feel. Helpful, professional and friendly every step of the way. Highly recommend!

Craig Blumberg

15:40 12 Jun 19

I have been dealing with Town & Country for over 10 years and I can only say their service gets better and better. I cannot rate this company high enough and its great to know you not just a number but a person and always dealt with in the most professional and quickest way possible. They definitely take out the hassle and have been superb.

ryan georgakis

08:37 05 Jun 19

Great service by Gary and Sommer arranging my re-mortgage, I have used Town and Country 4 or 5 times now and the service has always been exceptional. Keep up the good work

Amanda Cash

09:52 05 Apr 19

I have been with T&C for a number of years now. They have always been helpful, friendly and informative. I will never deal with another company as they will always provide a good and personal service you can trust!

Balázs Michnay

16:28 21 Feb 19

My experience with Town & Country has been absolutely amazing. Such a smooth and quick process... All I had to do was to provide them with some documents and they took everything from there. They took the time to run me through all my mortgage options explaining everything, answering all my questions. In the end I was comfortable choosing the option that felt right for me. I thought this process would be long and cumbersome, but it wasn't at all! I look forward to working with them in the future.

John and Hayley

15:21 20 Feb 19

My Wife and I have just had our mortgage offer for our dream home and the process could not have been more efficient. Paige Bennett is by far the most professional, polite, efficient and informative broker we have ever dealt with. She explained everything in clear terms that was going to happen and the time line that was involved and delivered exactly what we expected. We cannot thank you enough Paige for your help and we are sure you are destined to go far within your business. Thank you again.

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