Over the years, we've helped many people get cosy in their new home.
A few of those people have been kind enough to let us publish their comments, and we've collected them here.
At Town and Country Mortgage Services, we pride ourselves on our customer service. We'd like to think that when a client contacts us, they can be assured of our friendly and professional nature.
I can confirm that the re-mortgage has now been completed. I would like to say a very big "THANK YOU" to both of you for your professionalism and efforts to complete this re-mortgage. As always you have both provided me with the very best service! I will wish to review the other existing BTL Mortgages that I currently have on my other 3 BTLs (Luton, Sheffield, Preston), so I will contact you in due course.
Joshua has been helping me reduce my policy over the last week or so and just wanted to say how helpful and dedicated he is. No request was too big or too small and even though he has been out of the office for this week he still checked in with me to make sure that everything was going through in his absence. This is above and beyond the normal expectations of this service so would like to make you aware of how well he has done. I work in a company focused on customer service so I'm aware of how many times people complain compared to how many complement so I think its important you hear directly how well he has done and what an asset to your company he is.
I am so pleased and thankful I found Ben to do my mortgage, After going through serious delay and hefty charges by my previous financial adviser nothing happened. Ben is my saviour, he found me a mortgage in 48 hours, and survey booked in 3 days, the final offer obtained within 7 days, and the interest rate is so low. I cannot believe myself it’s really happened. Ben you are a true professional and my Saviour, thank you so much. God bless you
Ben was outstanding and provided us with clear and concise communication throughout, I am more than happy to recommend Ben and his team to anyone seeking a mortgage, particularly first time buyers, as I felt Ben’s approach was not only consultative but also understanding of the stresses’ surrounding buying a first home.
I recently purchased my first property as a first time buyer & would like to thank Town & Country for their fantastic service!! Together we were able to complete the property purchase with a record breaking time line of exactly 2 weeks! Both Suzanne and Richard played a huge role in making this ultimate dream come true and I couldn’t ask for a better service. I would recommend Town and Country services to anyone I know who will be buying a property in the near future . Without the two of them , this dream of mine would have not been possible so thank you so much as it’s been hugely appreciated. Great company and great service!!
I am writing to convey my thanks for the service my wife and I have received from Town and Country and in particular from Andy Pollard. From my first contact with Andy, he has been extremely helpful, always available to talk and advise and has managed to identify the ideal product for our circumstances. He is truly valuable asset to your organisation and I look forward to doing business with him and your company for my other property needs and will be recommending you to my friends and family. Many thanks again.
Andy, Area Sales Manager
Great team effort guys well done all! Thanks for all your pushing over the last couple of days to get this over the line. I really appreciate the hard work you have put in with a difficult lender to get this sorted.
Thanks for all your help on this one! It definitely wasn’t happening without your assistance!
I wanted to really thank you for saving this deal for us!